Designed for Everyone

Firm, Clients & Data Security

We understand that privileged communications require the highest level of protection. Relay was architected from the ground up to safeguard confidentiality.

Your Data, Your Privacy Relay functions as a secure communication tool between you and the client—the same way a telephone or sealed letter does. It is a conduit, not a participant. No third party ever reads, reviews, or moderates chat content. Using Relay does not waive privilege any more than using encrypted email or a phone call.
Encrypted at Rest & In Transit All chat sessions are encrypted with AES-256 at rest and TLS 1.3 in transit. Tokenized session links expire after use. Sensitive data never travels over unencrypted SMS—the conversation moves to a secure HTTPS browser session before any substantive exchange begins.
No Operational Access to Chat Content There is no admin dashboard, support tool, or content moderation queue that exposes chat messages to ACS or Relay staff. Chat data is never browsed, searched, or read in the normal course of business. Access to underlying infrastructure is restricted via role-based access controls (Azure RBAC) and every access event is logged and auditable.
No AI Model Training on Your Data Conversation data is never used to train AI or translation models. The translation APIs (DeepL and Google Translate) process text solely to return translations for that specific request. No conversation is stored, indexed, or learned from by any AI system.

Security Architecture

Your Firm's Dashboard 🔒 Encrypted AES-256 / TLS 1.3 Tokenized Sessions Client Phone Browser ⛔ NO OPERATIONAL ACCESS Relay Employees Relay Support Staff General Public
Encryption
AES-256 at rest, TLS 1.3 in transit
Sessions
Tokenized, single-use, auto-expiring
Staff Access
No tools, dashboards, or workflows expose chat content
AI Training
Never. Data is not used for model training.
Data Retention
Configurable auto-purge after export
Compliance
ISO 27001 • HIPAA-ready