Help Every Policyholder File a Claim -
No Matter What Language They Speak
Relay gives insurance teams a secure, translated communication channel for claim intake, document requests, status updates, and routine follow-ups. Adjusters can communicate with non-English-speaking claimants in real time without waiting for an interpreter for every basic conversation.
How Relay Supports Insurance Operations
From first notice of loss to routine claim updates, Relay helps insurance teams communicate clearly, securely, and quickly with claimants who prefer another language.
Claim Intake for Non-English Speakers
Adjusters can use Relay to take claims from non-English-speaking policyholders or injured parties. The claimant writes in their preferred language, the adjuster reads it in English, and both sides can move through the intake process without confusion.
Document & Photo Requests
Request photos, repair estimates, medical records, police reports, statements, or missing claim details in plain language the claimant can understand. Relay helps reduce delays caused by language barriers and repeated follow-up calls.
Faster Claim Updates
Keep claimants informed about next steps, appointments, inspections, payment status, missing information, and general timelines. Relay helps make routine updates easier for both the adjuster and the customer.
We Help Insurance Teams Communicate Without Slowing Down the Claim.
Relay is designed to fit into the way adjusters, claims departments, and service teams already work. Instead of forcing claimants to download an app or wait for a scheduled interpreter, your team can send a secure link and begin a translated conversation from the claimant's phone browser.
We service insurance teams by helping set up practical workflows for claim intake, follow-ups, document requests, and transcript exports. The goal is simple: make multilingual communication easier while keeping conversations organized, secure, and easy to reference.
Common Insurance Use Cases
First notice of loss and initial claim intake
Adjuster communication with non-English-speaking claimants
Auto, property, workers' compensation, and liability claim follow-ups
Requests for photos, estimates, statements, and supporting documents
Appointment scheduling for inspections, repair reviews, or medical evaluations
Exportable conversation records for claim files
Why Insurance Teams Choose Relay
Relay helps adjusters and claims teams reduce delays, improve claimant communication, and keep multilingual conversations organized.
Without Relay
→ Adjusters may have to delay basic claim intake until interpreter availability is confirmed
→ Claimants may misunderstand what documents, photos, or information are needed
→ Routine claim updates can require repeated calls, voicemails, or manual translation work
→ Important conversations may become scattered across phone notes, email, and SMS
→ Non-English-speaking customers may feel confused, underserved, or left waiting
With Relay
→ Adjusters can start translated claim conversations quickly from a secure browser session
→ Claimants communicate in the language they are most comfortable using
→ Document and photo requests are clearer, reducing back-and-forth delays
→ Conversations can be exported and saved with the claim file
→ Your team can provide a better service experience without adding unnecessary complexity
Make Claim Communication Easier for Every Customer.
Relay helps insurance teams serve non-English-speaking claimants with faster, clearer, and more secure communication.