Serve every client clearly, securely, and in their preferred language
Relay helps law firms communicate with clients who speak different languages without relying on unsecured text threads, delayed interpreter scheduling, or third-party translation tools for routine updates.
Secure Client Conversations
Designed around legal workflows
Attorneys and staff can send a secure chat invitation by SMS or email, let the client choose their language, and continue the conversation in an encrypted browser session.
Each side writes in their own language, Relay translates the conversation in real time, and the multi-lingual transcript can be exported for the case file when the interaction is complete.
Why Relay fits law firms
Law firms need fast, accurate communication, but everyday client questions should not require scheduling an interpreter, copying sensitive information into outside translation tools, or sending case details over standard SMS.
Routine updates move faster
Use Relay for appointment reminders, missing document requests, address confirmations, case status updates, intake follow-ups, and scheduling questions.
Sensitive details stay controlled
Conversations happen inside a secure web session rather than scattered across personal phones, public translation apps, or unsecured text chains.
The record is easier to manage
Export the multi-lingual transcript and attach it to the client file, giving your team a clearer record of what was asked, answered, and confirmed.
We support the communication work your staff handles every day.
Relay is not meant to replace attorneys, paralegals, or interpreters for formal legal proceedings. It is built to eliminate the friction around everyday client communication, especially when language barriers slow down important tasks.
We help firms set up repeatable communication workflows so staff can contact clients, verify information, request documents, and preserve a clean communication record without adding extra software for the client to install.
Client outreach
Send a secure invitation by SMS or email so the client can begin from their phone browser.
Real-time translation
Your team types in English while the client reads and responds in the language they are most comfortable using.
Transcript export
Save the multi-lingual conversation to the case file so the firm has a practical record of the interaction.
Ongoing support
We work with your team to identify common use cases, train staff, and make Relay part of your intake and client service process.
Useful across client-facing practice areas
Relay is especially helpful for firms that regularly communicate with clients, claimants, witnesses, or family members who prefer a language other than English.
Immigration
Intake follow-ups, appointment reminders, forms, and document requests.
Personal Injury
Treatment updates, missing records, claim status, and scheduling.
Workers' Compensation
Employer details, medical updates, deposition prep logistics, and reminders.
Criminal Defense
Court date reminders, family communication, document needs, and check-ins.
Make multilingual client communication easier for your firm.
Relay gives law firms a secure, practical way to communicate with more clients, reduce delays, and keep routine conversations organized.